Crane 1 Gal. Drop Cool-Mist Humidifier for Personal Therapeutic Respiration Treatment – All White

FAQ

WHY SHOULD I USE A HUMIDIFIER?

The real question is why shouldn’t you? Humidifiers add moisture to indoor air, relieving congestion from the common cold and flu and soothing scratchy throats, dry skin and eyes, and irritated sinuses. Perfect for babies, adults, and everyone in between, a humidifier’s additional moisture thins the mucus in the sinuses, making it easier to breathe. (And we know that when it comes down to your family’s health, you’re all about breathing easy.)

Even if you’re feeling great, our Humidifiers are must-haves. From smooth skin to shiny hair to cared-for furniture, they keep you and your home looking beautiful and feeling comfortable.

How does the Drop differ from the Droplet?

The Drop is bigger and has a large tank capacity. The Drop capacity is 3.75L and the Droplet is 1.9L. The larger the tank, the longer your Humidifier will run for before needing to be filled. Both Drop and Droplet will run continuously through the night.

Is This Suitable for Babies and Toddlers?

Yes, this unit is designed for use with your baby or toddler and the range of fun designs makes it easy to find something your little one will love. The cool mist technology makes it safe to have in the home, unlike hot steam vaporisers which can be a burns hazard.

CAN I ADD ESSENTIAL OILS OR MEDICATION IN HUMIDIFIER?

NO. Your humidifier is meant for water and water only. Adding any essential oils or medication may actually cause damage or cracking of your tank – and no one wants that!

HOW DO I START MY HUMIDIFIER?

First make sure the tank is filled with water & is properly plugged in.  Then turn the control knob to adjust the mist output so you see mist rise up, but not fall down.

WHAT NOISE LEVEL CAN I EXPECT?

Despite some of our loud, colorful designs – we pride ourselves on having whisper quiet humidifiers.  The fan in the humidifier whirs quietly as it disperses a soothing mist.

WHERE SHOULD I PUT MY HUMIDIFIER?

Finally, a humidifier you don’t want to hide!  Display it proudly, but make sure it is placed on a flat, water-safe surface at least 3 feet off the ground.  If you have wood or water-sensitive surfaces, use a placemat under the humidifier to protect from condensation.  Never use a towel or place the humidifier on carpet as this will block the fan vent & may cause damage to your humidifier.

WHY IS THERE CONDENSATION ON THE WINDOWS?

Your humidifier is working a little too hard.  Adjust the mist output to a lower setting to reduce the humidity of the room, and always keep the door cracked to allow for better air flow.  Get the benefits of the humidifier with crystal clear windows!

WHAT IS THE WHITE DUST NEAR MY HUMIDIFIER?

Chances are the tap water you are using has too many minerals.  When the humidifier gets to work, the ultrasonic process breaks up the minerals creating a (harmless) fine, white dust.  To avoid this, we recommend using distilled water, filtered water or using a Crane Demineralization Filter.

HOW IS AN ULTRASONIC HUMIDIFIER DIFFERENT FROM A “REGULAR” HUMIDIFIER?

An ultrasonic humidifier works similar to a stereo speaker, except it stays whisper quiet when powered on!  The nebulizer vibrates at an ultrasonic frequency to create mist that easily dissipates into the air, rather than droplets that fall to the ground.  Ultrasonic humidifiers are highly effective, but due to the vibrations you may notice fine white dust collecting from high-mineral water.  If so, try filtered water or a Crane Demineralization Filter.

DO I NEED A FILTER FOR MY HUMIDIFIER?

Nope!  We are all about simple, clean designs – so our humidifiers work perfectly without the need for a filter.  Only if you have water with a lot of minerals & notice fine dust collecting near your humidifier would we suggest using our Demineralization Filter, but you may also switch to distilled or filter water to solve this problem as well.

HOW DO I CLEAN MY HUMIDIFIER?

Cleaning is simple, but very important to keep your humidifier running smoother, longer!  We recommend emptying the water tank & basin daily and disinfecting once a week.  Use 1-2 tablespoons of white vinegar and half a tank of water to disinfect.

MY HUMIDIFIER IS LEAKING! WHAT DO I DO?

Our humidifiers are built for all different environments, so it is possible the mist output setting is simply too high for your space.  Try to adjust the mist so you see it rise, but not fall onto the surface.  If this doesn’t solve the problem, check to make sure the rubber ring inside the water tank cap is secure.  If you move your humidifier often, always move the tank & basin separately to reduce leaking.

WHAT IS LOOSE ON THE BOTTOM OF HUMIDIFIER?

Sometimes during shipping the water level sensor float & cap may detach from the base.  A quick fix!  Place the water level sensor float (the white washer) onto the tall thin peg on the base.  Then place the water level sensor cap (plastic lid with paperclip) on the peg and press until it snaps into place.

WHY ISN’T THERE AS MUCH MIST COMING OUT AS USUAL?

Try emptying some of the water from the base.  Too much water can prevent the humidifier from misting properly.  Also check to make sure no foreign objects have made their way into the base.  Finally, make sure it is not placed on carpeting or a towel as fibers can block the fan vent.  If you are still having trouble, reach out to our Customer Care representatives.

DO YOUR HUMIDIFIER CONTAIN BPA OR PHTHALATE IN THE PLASTIC?

Nope nope nope!  All of our humidifiers are made with the following materials:  ABS, SAN and PP.  The chemicals Bisphenol A and Phthalate are not used in the manufacturing process.

HOW SHOULD I STORE MY HUMIDIFIER?

Clean and dry the humidifier completely, then remove the water tank cap (& your demineralization filter if you have one).  Do not store under heavy objects as this may cause damage.